Last Updated: December 1, 2025
Priority Shipping Note: Orders placed after 2 PM EST will be processed the next business day. Priority shipping applies from the date of shipment, not the order placement date.
All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons or special promotions, processing times may be extended to 2-3 business days. We will notify customers of any delays via email.
We currently ship to all 50 states within the continental United States. Please note the following:
International shipping is not available at this time. We are working to expand our shipping capabilities and hope to offer international delivery in the future. Sign up for our newsletter to be notified when international shipping becomes available.
Our herbs and botanical products require special care during shipping to ensure they arrive in perfect condition:
Once your order ships, you will receive a shipping confirmation email with your tracking number within 24 hours. You can track your package using:
Tracking Updates: Tracking information typically updates within 24-48 hours of shipment. If you don't see updates after 48 hours, please contact us.
If your package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, you will be responsible for reshipping costs. We strongly recommend double-checking your shipping address before completing your order.
Uptown Healing is not responsible for packages that are lost or stolen after delivery confirmation. We strongly recommend:
Package Not Received After Delivery Confirmation? Contact us within 5 business days of the delivery confirmation date. While we are not liable after delivery, we will do our best to assist you in filing a claim with the carrier.
If your package arrives damaged, please contact us within 48 hours of delivery with the following:
We will work with you to resolve the issue promptly through replacement or refund.
Address changes can only be made before your order is processed and shipped. Once an order has been shipped, we cannot change the delivery address or redirect the package.
Need to change your address? Contact us immediately at shipping@uptownhealing.com with your order number. We'll do our best to update it before shipment.
Due to regulations and our commitment to product quality, certain items may have shipping restrictions:
To qualify for free standard shipping:
During holidays and peak seasons (Black Friday, Cyber Monday, Christmas, etc.):
Once your package is marked as "delivered" by the carrier, Uptown Healing is not responsible for lost or stolen packages. We strongly recommend:
Additional Insurance: Optional shipping insurance is available at checkout for high-value orders. This covers loss, theft, or damage during transit.
Our Commitment: While we are not liable after delivery confirmation, we care about your experience. Contact us within 48 hours of a delivery issue, and we'll do our best to help resolve it with the carrier.
We ship using the following carriers based on your location and selected shipping method:
The carrier for your order will be automatically selected at checkout based on the fastest, most cost-effective option for your delivery address.
If you have any questions about our shipping policy or need assistance with your order, our shipping team is here to help:
Email: shipping@uptownhealing.com
Hours: Monday - Friday, 9 AM - 6 PM EST
Response Time: We typically respond to shipping inquiries within 2-4 business hours during business days.
We reserve the right to modify this shipping policy at any time. Changes and clarifications will be posted on this page. If we make material changes to this policy, we will notify you here that it has been updated.
